Terms and Conditions

If you order before 4pm, we will aim to deliver next working day, but please allow up to 5 working days for delivery.

All earpieces are sent by royal mail, so you won’t need to sign for anything. All delivery costs are included in the price.

Please note that all accessories are tested before shipping, we will only give refunds or replacements to faulty equipment, any damages will be dealt with our technical department. 

If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the wrong item is ordered a £3.50 Sur-charge will be taken before the item/order can be exchanged and this only applys to unused items. This does not affect your statutory rights

All earpieces come with a 6 month warranty against general ware and tare.

Cancellation terms: The customer has the right to cancel their earpiece order at any point, within 14 days of purchase, returning the ordered items (if applicable). A refund will then be issued.

We Reserve the right to cancel any order at any time

Please note we only deliver and sell to UK customers.

We're aware that sometimes your items may go missing via Royal Mail, which we have no control over. Royal Mail wait 15 working days to declare a package lost, we will send you a replacement if you haven't received it after 15 WORKING DAYS for the UK or 40 WORKING DAYS for the rest of the world to make sure you go through minimum inconvenience. (Subject to completion of our online lost parcel form!)

Contact us: Sales@earpieceonline.co.uk

Registered Address: 19 Meon Road, Basingstoke, Hampshire, RG23 7AL

Earpieceonline Ltd, Company No. 6199623, VAT no. 923652328

RoHS  compliant

RoHS stands for Restriction of Hazardous Substances and regulates the use of certain hazardous substances in electronic equipment. The RoHS standard is fully implemented in Europe, with lesser restrictions applying in the US.

In particular, while RoHS mostly originated out of concern about the use of Lead in manufacturing, it addresses and restricts the use of not just Lead, but also Cadmium, Mercury, Hexavelent Chromium (a carcinogen), and Polybrominated biphenyls (flame retardants that may cause a variety of health issues) and Polybrominated diphenyl ethers (another flame retardant that may cause a variety of health issues).

The primary difficulty in meeting RoHS standards is that RoHS mandates that each component of a device fulfills the entire RoHS directive. In other words, if a single small subsystem is not in compliance, the entire device will not be considered in compliance. This can mean expensive redesign of almost an entire existing device.