Terms and Conditions of use

All earpieces come with a 6 month warranty against general ware and tare, the Cost of Returning of Faulty items will be covered by the customer.

Cancellation terms: The customer has the right to cancel their earpiece order at any point, within 14 days of delivery, returning the ordered items (if applicable). A refund will then be issued. We only accept return of items if they are faulty, wrongly ordered items or connectors are not subject to our returns policy.

We Reserve the right to cancel any order at any time.


We only deliver and sell to UK customers.

We aim to get all orders out within 1 working day, but occasionally this will take longer, delivery time is an estimate.

We're aware that sometimes your items may go missing via Royal Mail, which we have no control over. Royal Mail wait 15 working days to declare a package lost, we will send you a replacement if you haven't received it after 15 WORKING DAYS for the UK or 40 WORKING DAYS for the rest of the world to make sure you go through minimum inconvenience. (Subject to completion of our online lost parcel form)

The cost of Lost or missed delivered orders won't be covered by Earpieceonline, Compensation from royal mail will be passed on to the customer (please note Royal mail signed-for is capped at £50 and Special Delivery is Capped at £500)

Privacy Policy

Earpieceonline Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Earpieceonline Ltd may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 08/04/22

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • Send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

RoHS  compliant

RoHS stands for Restriction of Hazardous Substances and regulates the use of certain hazardous substances in electronic equipment. The RoHS standard is fully implemented in Europe, with lesser restrictions applying in the US.

In particular, while RoHS mostly originated out of concern about the use of Lead in manufacturing, it addresses and restricts the use of not just Lead, but also Cadmium, Mercury, Hexavelent Chromium (a carcinogen), and Polybrominated biphenyls (flame retardants that may cause a variety of health issues) and Polybrominated diphenyl ethers (another flame retardant that may cause a variety of health issues).

The primary difficulty in meeting RoHS standards is that RoHS mandates that each component of a device fulfills the entire RoHS directive. In other words, if a single small subsystem is not in compliance, the entire device will not be considered in compliance. This can mean expensive redesign of almost an entire existing device.

Contact Details

Contact us: Sales@earpieceonline.co.uk

Registered Address: 19 Meon Road, Basingstoke, Hampshire, RG23 7AL

Earpieceonline Ltd, Company No. 6199623, VAT no. 923652328